Refund Policy

1. Free Tier

RapidCaster offers a free tier that allows you to use the Service with limited usage each month. The free tier requires no payment and no credit card. There is nothing to refund on the free plan.

2. Paid Subscriptions

RapidCaster offers paid subscription plans (Pro and Business) that are billed on a monthly basis through Stripe. When you subscribe to a paid plan, you authorize recurring monthly charges to your payment method.

Your subscription renews automatically at the beginning of each billing cycle unless you cancel before the renewal date.

3. Cancellation

You may cancel your paid subscription at any time through your account settings or by contacting us at support@therapidcaster.com.

When you cancel, your subscription remains active until the end of your current billing period. You will continue to have access to paid features until that date. After the billing period ends, your account will revert to the free tier.

We do not offer prorated refunds for the unused portion of a billing period after cancellation.

4. Refund Eligibility

We want you to be satisfied with RapidCaster. If you experience a genuine service issue, you may request a refund under the following conditions:

• The refund request is made within 7 days of the charge date
• The request is related to a documented service issue (e.g., prolonged outage, inability to access core features, billing error)
• You have not previously received a refund for the same billing period

Refunds are not available for charges older than 7 days, or for situations where the Service was functioning as intended but did not meet subjective expectations.

5. How to Request a Refund

To request a refund, email us at support@therapidcaster.com with the following information:

• Your account email address
• The date of the charge you are requesting a refund for
• A brief description of the issue you experienced

We aim to respond to all refund requests within 2 business days. Approved refunds are processed back to the original payment method and typically appear within 5-10 business days depending on your bank.

6. Billing Disputes

If you believe you were charged in error, please contact us before filing a dispute with your bank or credit card company. We are happy to investigate and resolve billing issues quickly. Filing a chargeback without contacting us first may result in account suspension.

7. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be reflected by updating the "Last updated" date at the top of this page. Continued use of paid features after changes are posted constitutes acceptance of the updated policy.

8. Contact

Questions about refunds or billing? Contact us at: